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Application Consulting

 
Global Business Consulting Group provides a range of professional services ranging from
ad- hoc day consulting through to implementing completely new business systems. Our services include:
  • Systems review

Providing recommendations as to how the existing systems and processes can be optimised and more closely aligned with the business requirements

  • Business assessment 

Evaluation and assessing the existing systems in your business and identify key configurations and changes required to meet particular business requirements and then demonstrating the validity of the solution

  • Project management

Openly managing the delivery of a project with the advantage of independence from the software supplier and an over-riding focus on the business requirements

  • Application consultancy

Implementing and configuring applications and related products in accordance with an agreed systems design and in line with your business requirements

  • Technical consultancy

Advising on the technical environment and installing and maintaining the stability, security and performance of the software

  • Training

Developing training materials for system administrators through to end users and delivery of effective and relevant training

  • Systems documentation

Production of documentation based on job roles, function or requirement for use by individuals or within a general library

  • Ad-hoc consulting

Providing day surgery, trouble shooting and problem solving for unexpected, irritating or random issues

 

  • Ongoing support

Providing ongoing support throughout delivery and afterwards to ensure that new systems are fully integrated and users are fully competent using the new system

 
 
 
Support Solution
 
We provide Support Solution for users of ReadyPortal™ CMS solution. This is provided as part of a complete service, using expert consultants to incorporate clients’ system maintenance and consulting needs. 

Our consultants have many years of experience in providing solution support. Each client is allocated a nominated consultant who is responsible for becoming familiar with that client’s implementation requirements. The nominated consultant is also the primary resource for the delivery of any on-site work. 

Global Business Consulting Group operates an innovative Support Solution. Clients can log calls by telephone or e-mail and their nominated consultant will keep them update with their work progress.

Key Features of the ReadyPortal™ Support Solution:
  • Support for the configuration and implementation, not just the software
  • Advice on ReadyPortal™ functionality
  • Advice on systems administration
  • Diagnosing functionality, configuration and data issues and advising on how they can be resolved
  • Diagnosing issues with the supporting infrastructure and advising on how they can be resolved
  • Carrying out minor resolutions using a remote link
  • Supplying upgrades, service packs and patches
  • Service Desk, available 24/7, on which calls can be logged and tracked
  • Telephone support service
  • Maintenance of support logs
  • Monthly reports on support logs